A technical/developer perspective.
December 20, 2019

A technical/developer perspective.

Anonymous | TrustRadius Reviewer
Score 5 out of 10
Vetted Review
Verified User

Overall Satisfaction with Blackbaud Education Management Solutions (formerly Blackbaud K–12 ON Solutions)

We use the Blackbaud Education Management Solutions across a majority of the organization. It is being used for things like attendance, school website, etc. It solves the problem of being one platform for everything. Although we wish it were more modern and intuitive.

Pros

  • The CMS is excellent for what it is and allows non-technical users to make and modify pages and content.
  • Provides a single login experience for users (faculty, staff, parents, etc.) with their preferences.

Cons

  • I would love it if there was an additional layer for expert technical users. For instance, the ability to inject javascript and meta tags directly into the DOM element instead of using the embed widget as a hack. This limits our ability to make fully functional Progressive Web Apps (PWAs) as well as marketing tracking using social pixels from Facebook, LinkedIn, Twitter, etc.
  • I would love it if the API had more endpoints. As a developer, I find other products more enticing simply because of the amount of customization I would have. The endpoints need to be expanded to everything possible. This limits our ability to make a truly native iOS and Android app
Support is definitely good in the sense that they are quick and knowledgable. They are also very good at answering questions, though they may not be the answers you are looking for :)
This product does a stable job for school management, where there are limited tech people involved and we want an out of the box solution that works well. I wish the database, as well as the features in the School Website, were more customizable. Also, it would be great if the UI was better too. Or again, the ability for the super admin to be able to customize that. I think of other products that I've used, and having certain features not available is troubling.

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