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Robust and cost-effective tool for small-to-medium non-profits!
September 19, 2022

Robust and cost-effective tool for small-to-medium non-profits!

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Blackbaud eTapestry

We are a fairly small non-profit and use Blackbaud eTapestry to manage our database of donors and other stakeholders. This includes CRM functions such as tracking pledges and donations, accepting online donations using the built-in DIY forms, issuing tax receipts and thank-you letters, managing relationships, moves management, tracking fundraising campaigns, financial reconciliation, running queries and reports and sending mass emails. It is currently the only CRM our organization uses.
  • Offers robust query and report building
  • Intuitive interface
  • Allows for custom fields
  • I would like to see more customization options for DIY forms
  • I would like to see more mobile-friendly options for e-mail communications (e.g., thank-you letters)
  • Donor and donation management
  • Queries and reports
  • Issuing tax receipts and thank-you letters
  • Great ROI -- the software is cost-effective and has allowed us to automate many of our administrative processes.
  • Lower communications costs -- sending "e-blasts" is free no matter how large your mailing list is.
We found the Salesforce CMS to be much less user-friendly and had a steeper learning curve. It also came with a lot of fields built-in that were not applicable to us, which confused the data. This is not surprising as Salesforce was not specifically developed for non-profits, while Blackbaud eTapestry is.

Do you think Blackbaud eTapestry delivers good value for the price?

Yes

Are you happy with Blackbaud eTapestry's feature set?

Yes

Did Blackbaud eTapestry live up to sales and marketing promises?

Yes

Did implementation of Blackbaud eTapestry go as expected?

Yes

Would you buy Blackbaud eTapestry again?

Yes

Adobe Creative Cloud Express, Cisco Jabber, Microsoft Office 2016 (discontinued), Zoom, Microsoft Teams
  • This software is very good for fundraising relationship management, including tracking pledges, gifts, communications, meetings, thank-you letters, and stewardship reports.
  • This software has a very robust query and reports function, allowing deep dives into constituent/fundraising data and year-end reporting.
  • This software does not particularly excel at creating well-designed and mobile-friendly DIY forms (such as online donation forms) or e-mail communications -- however, we use these functions anyways as the benefit of having everything automatically tracked in the back-end is huge.