Time now is time later! Take the time to learn Blackbaud eTapestry to save time in the future!
September 19, 2022

Time now is time later! Take the time to learn Blackbaud eTapestry to save time in the future!

Eileen OConnell | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Blackbaud eTapestry

We currently use Blackbaud eTapestry to track donations, including how the donation was received, if it is earmarked for a certain purpose, and if it is a memorial or in honor of someone. We also use it to create a variety of mailing lists: newsletters, Christmas cards, and appeals. Recently, I linked it with our Constant Contact account to have better ease of communicating with others. The reports page has also been very helpful in sorting the size of donations and if a person has or has not donated within a specific timeframe. As I am still learning the program, I do foresee using it to maintain better contact with donors by using it to generate personalized letters, either by email or paper mail. As our development department grows, we will also use it to have more specific information under accounts, such as the relationship with the monastery.
  • They have an excellent support team when help is needed via email or a chat.
  • Provide the user with standard reports which saves much time and effort on my part.
  • The interface is user-friendly for the most part.
  • Some of the language and terminology are foreign to users like me; a simple glossary of terms would be helpful.
  • Live classes/webinars are great but are very fast. A recording of those would be nice to review.
  • Sometimes I find quicker answers by googling or using Youtube than Blackbaud eTapestry's help button.
  • Tracking donations
  • Mailing database
  • Financial reports
  • Reduced the need for multiple software programs
  • Can track the effectiveness of specific campaigns
  • Can track donors and donations
I was not involved in purchasing Blackbaud eTapestry. It was in place when I took the job.

Do you think Blackbaud eTapestry delivers good value for the price?

Yes

Are you happy with Blackbaud eTapestry's feature set?

Yes

Did Blackbaud eTapestry live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Blackbaud eTapestry go as expected?

I wasn't involved with the implementation phase

Would you buy Blackbaud eTapestry again?

Yes

I think it is a great program and has tons of potential for my organization. It has taken me a while to learn it, as I use it at a part-time position and have had no training. Self-teaching is not always the quickest, but I do eventually learn. If you want to keep track of donors, campaigns, and donations, this makes it a much easier process than no process at all or trying to coordinate spreadsheets from different programs.