Thoughts from a Raiser's Edge Newbie
August 05, 2022

Thoughts from a Raiser's Edge Newbie

Anonymous | TrustRadius Reviewer
Score 4 out of 10
Vetted Review
Verified User

Overall Satisfaction with Blackbaud Raiser's Edge NXT

I'm new to Raiser's Edge, but I can already see that Raiser's Edge (RE) NXT is a vast improvement. RE NXT provides a clean, more intuitive solution. It's much easier to use than the antiquated RE database view, but it still needs work to hit the mark. Switching back and forth between RE database view and NXT for full functionality is cumbersome, and overall, the solution is slow. The complete transition from RE to RE NXT can't come soon enough for me!
  • Ability to add attributes and codes to individuals for reporting
  • Easy to customized views with drag and drop tiles
  • Ease of use for end-users
  • The solution is often down
  • Reports features are lacking
  • Phone number and other fields are too limited
  • Ability to create more complex lists
  • Donor cultivation
  • Prospect management
  • Too early to tell
Our hope is that the analytics and data intelligence features will provide quick insight into the overall performance of our events.
The online training was invaluable because our organization had not fully implemented RE since purchasing 2 years ago. I had to complete training for both RE and RE NXT to get our organization up and running. We are still struggling a bit to use all functions available to us, but how do you eat an elephant? One bite at a time.

Do you think Blackbaud Raiser's Edge NXT delivers good value for the price?

Not sure

Are you happy with Blackbaud Raiser's Edge NXT's feature set?

Yes

Did Blackbaud Raiser's Edge NXT live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Blackbaud Raiser's Edge NXT go as expected?

I wasn't involved with the implementation phase

Would you buy Blackbaud Raiser's Edge NXT again?

No

I haven't had enough experience with it yet to fully answer this question.