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We have such complicated needs...RE is the best choice for us even if it's not a dream to use.
December 18, 2022

We have such complicated needs...RE is the best choice for us even if it's not a dream to use.

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with Blackbaud Raiser's Edge NXT

We have complicated needs. We are a nonprofit and manage donations and a donor database as well as needing to create a member database that allows us to print a membership directory. Additionally, we have a seasonal summer music program, and we collect tuition from those students, which RENXT helps us manage. While there may be many more user-friendly donor databases, if we moved to one of those options, we would lose the ability to also manage our member database. RENXT allows us to have one software that can be customized for our needs.
  • Customizable email acknowledgements with photos and logos.
  • East report builder for 30,000 foot view of fundraising.
  • Built in data cleaning for addresses.
  • Online training catalog.
  • Instant email receipts that can be customized depending on gift.
  • Add logo to receipts.
  • Allow statements using all payment options including (other).
  • Merging statements for soft credits (spouses) for year-end.
  • Each donor's personalized dashboard is easy to read.
  • Donors and members are in the same database, so any correction automatically updates both constituencies.
  • Ability to send communications to specific constituencies via email.
  • I haven't been here long enough to know these things.
I love the ability to see the donor retention rates and the automatic lists created by the system allowing me to see who might be at risk for lapsed donors. It's easy to see the first donors, and first year donors at a glance.
  • Online Training
There are too many options that are personalizable, and since our system is so specific to our organization, it's hard to translate the training to operationalize for us, which required us to get an outside consultant. This is very costly. It could be partly pent-up demand for training on our part, but it is the biggest thorn in my side to budget for thousands of dollars of consulting for training.

Do you think Blackbaud Raiser's Edge NXT delivers good value for the price?

Not sure

Are you happy with Blackbaud Raiser's Edge NXT's feature set?

Yes

Did Blackbaud Raiser's Edge NXT live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Blackbaud Raiser's Edge NXT go as expected?

I wasn't involved with the implementation phase

Would you buy Blackbaud Raiser's Edge NXT again?

Yes

I don't have experience with other donor databases but certain options are only available from the database side and not RENXT, for example, soft credits. Certain specific queries can only be run from the database side, which is clunky and can be challenging to use. There are so many things that are customizable in RENXT for your organization, it can be challenging to really utilize some things without the need for a consultant, which is costly, especially if your staff is small and only a few people know how to use the system. Replacing those individuals takes extra training time.