K-12 School Donor Management
December 22, 2022

K-12 School Donor Management

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with Blackbaud Raiser's Edge NXT

We use Raiser's Edge for donation tracking and acknowledgments. It is also beneficial for pulling very detailed reports to help us with donor engagement and retention.

Pros

  • Detailed reports
  • Tailored queries
  • Donor management

Cons

  • Not intuitive
  • Requires a lot of training
  • Best for organizations with 1 full time employee or more fully devoted to this role, that has time for continuing education
  • User defined queries
  • Detailed reports
  • Lots of field options for constituents
  • Donor retention
  • Donor data and ability to add scanned documents to a donor's record
We just purchased Wealth Analytics to prepare for a campaign but heard positive reviews.
  • Online Training
Our team just doesn't have the time needed to devote to the continual training and also being in between the database view and RE NXT for some features can be cumbersome since it's not fully integrated yet.

Do you think Blackbaud Raiser's Edge NXT delivers good value for the price?

Not sure

Are you happy with Blackbaud Raiser's Edge NXT's feature set?

No

Did Blackbaud Raiser's Edge NXT live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Blackbaud Raiser's Edge NXT go as expected?

I wasn't involved with the implementation phase

Would you buy Blackbaud Raiser's Edge NXT again?

No

Though considered the industry leader, it is not at all intuitive. They literally have Blackbaud University for continuing education and certification with their product, and the continual investment of time to learn the software, plus the large amount on onboarding for a new employee is cumbersome. Because of this, we do not use it to its full potential. That being said, the reports we do use are excellent, and the prospect of changing and loss of key data or capabilities is daunting. The product is best suited for offices where at least one employee's full time job is the database, and preferably a portion of another employee's time.

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