1. Home
  2. Nonprofit CRM Software
  3. Bloomerang Reviews
  4. User Review of Bloomerang
Use Bloomerang to take your fundraising program to the next level
May 23, 2017

Use Bloomerang to take your fundraising program to the next level

Kim Westermann | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Bloomerang

Bloomerang is used primarily in our fund development and finance departments. We use Bloomerang to track donors, potential donors, and donations; to manage our e-newsletter communications; and to collect donations online. We also use Bloomerang to report on fundraising and communications strategies throughout the year and to balance the books with our finance department.
  • Bloomerang has greatly improved our online giving platform. It integrates seemlessly with Stripe for credit card processing, and forms look great embedded on our site. We use Bloomerang for general online donations as well as online registration for events.
  • Bloomerang email communications are good looking and easily branded. Bloomerang also makes it easy to track our open rates and click rates for each email we send.
  • Bloomerang makes it easy for us to track our communications with individual donors by providing a way to note interactions of different types as well as make personal notes in a donor's record.
  • Bloomerang's timeline feature makes it very easy to look in a donor's reocrd and understand their history with our organization in a matter of seconds.
  • The reporting function in Bloomerang can be somewhat difficult to use. The reports are run by constituent, interaction, or transaction, which makes it hard to pull information across modules into one report. Bloomerang's improvements to reporting have been huge over the last year, but there's still a ways to go to make it a little more intuitive and user-friendly.
  • The relationship feature in Bloomerang is somewhat clunky. You can see relationships for an individual donor, but you can't pull reports by relationships. It also takes a long time to set up households and leaves room for inconsistent data entry if more than one person controls the database.
  • Customer service around added services (such as Prospect View) is slow and unresponsive. Bloomerang should develop partnerships with effective and professional donor prospecting and donor research companies to help nonprofit clients.
Bloomerang's customer service is the best of any donor software I've ever used or tested. Bloomerang is much more easily customized for our specific needs, and the staff works hard to help us use the product in the most impactful way possible. Bloomerang's partnership with Stripe is seemless and simple for us to improve our online giving platform. We chose Bloomerang because we could design the database to meet our specific needs and because it is the most user-friendly product on the market.
Bloomerang is an excellent tool for small to medium sized nonprofits who benefit from the ability to customize the database to their specific needs and who dedicate a large portion of their fundraising budget to digital marketing strategies. For organizations who rely heavily on complicated reporting, Bloomerang may not be quite robust enough at this point.