Item: Bloomfire
Rating: 10
Author: John Angove

Overall Satisfaction with Bloomfire

Use Cases and Deployment Scope

We use Bloomfire as a company resource to quickly and efficiently disseminate information. It also archives all posts that have ever been submitted, and in turn it becomes a company database for standards, procedures, general work advice, new information and alerts - a giant archive of everything you've ever wanted. A problem that most companies have is that everybody knows something that someone else doesn't know. And when good employees get fired or take on a job elsewhere in a new department or in a new company altogether, a company usually suffers for it. This doesn't eradicate that problem but it helps to shrink the likelihood that more information is lost than retained. I'm really happy that our company went with Bloomfire. It's simple and easy to use, effective and efficient, and a great resource that we use regularly throughout the day.

Pros and Cons

Pros

Bloomfire's search feature is functional and effective.
You can comment on posts to get answers super quick, and also archived.
Anyone can post a question or an answer, and there is verification (by a real person that approves them) on answers before they are posted, so you know you're getting accuracy.

Cons

Have more features for member interaction.
The main feed can get busy and the endless scroll of posts I don't really like.

Return on Investment

It improves company accuracy on how we conduct our business with standards and procedures. If this, then that instructions are just a search away. We have to be telling the millions of customers that we have the same information and Bloomfire increases that.
Increase sales by having information readily available so that we don't have to get back to customers and potentially lose out on sales because the customer went elsewhere and found something somewhere else where they could get their questions answered.
No negative impact in my mind.

Key Insights

Do you think Bloomfire delivers good value for the price?

Yes

Are you happy with Bloomfire's feature set?

Yes

Did Bloomfire live up to sales and marketing promises?

Yes

Did implementation of Bloomfire go as expected?

Yes

Would you buy Bloomfire again?

Yes

Alternatives Considered

AvePoint SharePoint & Microsoft 365 Migration

I did not like SharePoint and I'm pretty sure that most people in my department never used it except to check for schedules. It was so clunky, not aesthetically pleasing, and not streamlined with filters and search. There's no problems like this when using Bloomfire. Everything works as you'd want it to.

Likelihood to Recommend

I work for a company that sells thousands of products, and those products cycle in and out over time. And without a good and handy database, I wouldn't be able to do my day to day job. I always get thrown some random question by a customer that nobody in the world has ever thought of before, but it's a good and valid question. And I can search my database and sometimes someone else has addressed X before. It's convenient and all in one place and always appropriate to have and count on. I can't think of a scenario where not having Bloomfire would benefit anyone or be "less appropriate."

Comments

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