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Excellent video and audio conferencing suite
Updated January 21, 2019

Excellent video and audio conferencing suite

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with BlueJeans

BlueJeans is used across all sites, teams and departments throughout the organisation.

We utilize the full suite of products, BlueJeans is our primary real time collaboration tool, we no longer user audio only conferencing services.
  • Video conferencing is a core capability with high quality and performance.
  • Audio conferencing is exceptional with the Dolby Digital engine for background noise reduction.
  • The pace of change and development is extremely fast and well delivered
  • Rate of developments results in a regularly changing environment requiring additional application deployments.
  • More face to face conversations resulting in higher employee retention.
  • Improved flexible working capability resulting in attraction of higher quality candidates.
Better video and audio quality, easier to use, better functionality.
It’s easy to use, joining a meeting I can be as simple as clicking a link. For new users it’s easy to understand.
Good for situations where a world wide single source video conferencing platform is required.

BlueJeans Meetings (discontinued) Feature Ratings

8.3
High quality audio
10
High quality video
8
Low bandwidth requirements
6
Mobile support
9
6.0
Desktop sharing
8
Whiteboards
4
7.6
Calendar integration
7
Meeting initiation
9
Integrates with social media
6
Record meetings / events
8
Slideshows
8
7.0
Live chat
7
Audience polling
7
Q&A
7
8.5
User authentication
8
Participant roles & permissions
9
Confidential attendee list
Not Rated
VoIP system collaboration ()
Not Rated
Web and Video Conferencing ()
Not Rated

Using BlueJeans

1400 - A wide spread of all business functions, as it is our primary real-time collaboration tool it's important all staff members have access to it.
16 - Our core service desk team supports BlueJeans with 2 additional people trained for enhanced support.
  • Departmental meetings across different locations.
  • Cross functional meetings across different locations and timezones.
  • Sharing training sessions worldwide either through direct attendance or through sharing recorded meetings.
  • Joining meetings from the car park of a customer to deliver product development needs to quickly alter the direction of a product.
  • Inter building communications for dispensary and stock ordering requests.
The product is great however more importantly it's constantly evolving with an aggressive roadmap to deliver new capabilities.

Evaluating BlueJeans and Competitors

Yes - Arkadin, Intercall and Mitel audio conference platforms.

Webex and a Polycom Bridge video conference platforms.
  • Price
  • Product Features
  • Product Usability
The product features met our current need and gave us opportunity to leverage benefits in other areas not previously expected.
I would do the same again, we ended up with a great product.

BlueJeans Implementation

Engage the users early, use the tools that are associated with BlueJeans as a way to do that, for example setup workshops to allow them to try the various headsets you're offering and while doing so have them interact with a colleague on BlueJeans, this both tests the headset and engages them in the use of the product before launch.
  • Implemented in-house
Change management was a big part of the implementation and was well-handled - Engaging users early in the project was critical to the success of it. Having developed training materials, sessions etc. was not enough as users didn't understand the value in the proposition, it had to be more direct and visible to capture their interest and drive them to want to use the new solution.
  • Equipping all users with the right tools to use BlueJeans

BlueJeans Support

Support is there when we need it at the right level, there was a time when the support wasn't as good as it is now, however recently the support has been on target with our expectations or exceeding them.
ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
None
No - The standard support meets our needs.
After raising an issue the BlueJeans support person reached out directly to the end user to discuss the event, gathered the diagnostic logs, reviewed them and fed back the findings to us and the user, this went on to change our support process, we received great feedback from the user as they felt listened to and improved our relationship with them.

Using BlueJeans

ProsCons
Like to use
Relatively simple
Easy to use
Technical support not required
Well integrated
Consistent
Quick to learn
Convenient
Feel confident using
Familiar
None
  • Connecting to a meeting.
  • Scheduling a meeting.
  • Enabling my web cam and audio.
  • Sharing content when I have multiple copies of the same application open and only want to share one.
  • Sharing content within a meeting room.
Yes - Very well, it enables people to quickly join calls, see others, enable their camera with ease, select their audio conferencing devices and view content. There is a low bandwidth mode which is great when not on WiFi.

There is no capability to share content currently on the iOS app however I believe that's due to limitations with iOS.