Exceeded our expectations!
April 08, 2021
Exceeded our expectations!
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Bold360
Bold360 is being used as a chat supplement across the organization for team members to enter IT service incidents, with some of those incidents not needing to be escalated to an actual person as they are resolved by AI automation.
- Easy to use
- Simple Integration
- Detailed Reporting
- Mobile Integration
- Reduced hours spent on phone assisting team members.
Do you think Genesys DX (discontinued) delivers good value for the price?
Yes
Are you happy with Genesys DX (discontinued)'s feature set?
Yes
Did Genesys DX (discontinued) live up to sales and marketing promises?
Yes
Did implementation of Genesys DX (discontinued) go as expected?
Yes
Would you buy Genesys DX (discontinued) again?
Yes