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Brevo is excellent but could use a few improvements
February 07, 2024

Brevo is excellent but could use a few improvements

Ted Gross | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Brevo

We are in a startup, Letters We Never Sent, which is basically based on users submitting letters they never sent but have locked away in their minds for years. In doing so, we sought an email SMTP provider that could meet our needs without incredible overhead costs. After reviewing and trying a few, we settled on Brevo for our testing and implementation as it seemed to answer our needs.
  • They integrate with Jotform and Zapier (critical for us)
  • They integrate with WordPress - again critical
  • Support was a bit slow but did work to solve the problem
  • Support needs to be faster. They need 24/7 support for an SMTP provider.
  • Instructions on how to use with Jotform and Zapier could be much better.
  • WordPress Integration is clear, though integration with 3rd party WP plugins needs to be better.
This is our complaint and how it was solved:
A snafu took place when we had to validate our account via phone and text message. However, it seemed that no matter what, the text code never came through. I immediately contacted support via email, and they answered. The problem was solved within 2 days, and tbh, it was really on our side, not Brevo's.The only thing I was not happy about was that support took 12 hours to get back to us each time. I think their support should be 24X7. However, all in all it was a good experience. We continue to use them.

Evaluating Brevo and Competitors

Yes - Mailchimp
Way too costly and gets convoluted and impossible to figure out exactly what you will be spending without having a high paying tier
Moosend
Compatibility with other systems is not good
WordPress MailPoet
Let us just say it is not for us
  • Cloud Solutions
  • Scalability
  • Integration with Other Systems
  • Ease of Use
Integration and ease of use
I have done this for years. Integration and selection is a tricky process. As long as you are aware that there will always be a curve ball thrown at you from the vendor, in terms of support, scalability or pricing, and you have planned on a backup, you are fine.
Brevo seems to be a good answer for now. Only time will tell.