Broadvoice has been a great Invesment!
July 20, 2023

Broadvoice has been a great Invesment!

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Modules Used

  • b-hive Communicator

Overall Satisfaction with Broadvoice

I really do like Broadvoice. I like the technology. I like being able to
forward calls to my cell phone and being able to clearly see who is calling. I like receiving email alerts when I have a
voicemail message. I like the different settings in the portal. For example, being able to adjust how
many times the phone rings before it goes to my voicemail. It is a very easy platform to use, and customer service is always extremely helpful. I also like the
pricing. I think they're very competitive.

Pros

  • The applications and website platform are both very easy to use.
  • Customer Service is extremely helpful.
  • Pricing is competitive.

Cons

  • The quality/ clarity of calls made through the app could use improvement.
  • Being able to have a texting and calling abilities from your phone while masking your personal phone number.
  • Call forwarding
  • Receiving email alerts when a voicemail is received.
  • Our company has definitely had a return on the investment by going with Broadvoice. It has made telecommuting a much easier transition since Covid-19. It is an easy-to-use platform for our advisors, and they have really been appreciative since we changed over.

Do you think Broadvoice | GoContact delivers good value for the price?

Yes

Are you happy with Broadvoice | GoContact's feature set?

Yes

Did Broadvoice | GoContact live up to sales and marketing promises?

Yes

Did implementation of Broadvoice | GoContact go as expected?

Yes

Would you buy Broadvoice | GoContact again?

Yes

Broadvoice has been extremely helpful in the way we conduct business when telecommuting. After Covid-19, telecommuting has been the new normal for our advisors here at BNB Wealth Management. Having Broadvoice has been extremely helpful with the transition to a hybrid work environment.

Broadvoice | GoContact Feature Ratings

9.3
Hosted PBX
8
Multi-level Interactive Voice Response (IVR)
10
Directory of employee names
10
10.0
Answering rules
10
Call recording
10
Call park
10
Call screening
10
Message alerts
10
Business SMS/External Messaging
10
Online Fax
10
Voicemail Transcription
10
10.0
Mobile app for iOS
10
Mobile app for Android
10
7.0
High quality audio
7
Online Meetings / Events ()
Not Rated
Screen Sharing ()
Not Rated
Online Events Collaboration ()
Not Rated
Online Events Security ()
Not Rated
Not Rated
Centralized communications management
Not Rated
Team messaging
Not Rated
Team document sharing
Not Rated
Call and meeting analytics
Not Rated

Comments

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