Item: Broadvoice
Rating: 9
Author: Verified User

Use Cases and Deployment Scope

I really do like Broadvoice. I like the technology. I like being able to
forward calls to my cell phone and being able to clearly see who is calling. I like receiving email alerts when I have a
voicemail message. I like the different settings in the portal. For example, being able to adjust how
many times the phone rings before it goes to my voicemail. It is a very easy platform to use, and customer service is always extremely helpful. I also like the
pricing. I think they're very competitive.

Pros and Cons

The applications and website platform are both very easy to use.
Customer Service is extremely helpful.
Pricing is competitive.

The quality/ clarity of calls made through the app could use improvement.

Most Important Features

Being able to have a texting and calling abilities from your phone while masking your personal phone number.
Call forwarding
Receiving email alerts when a voicemail is received.

Return on Investment

Our company has definitely had a return on the investment by going with Broadvoice. It has made telecommuting a much easier transition since Covid-19. It is an easy-to-use platform for our advisors, and they have really been appreciative since we changed over.

Key Insights

Do you think Broadvoice delivers good value for the price?

Yes

Are you happy with Broadvoice's feature set?

Yes

Did Broadvoice live up to sales and marketing promises?

Yes

Did implementation of Broadvoice go as expected?

Yes

Would you buy Broadvoice again?

Yes

Likelihood to Recommend

Broadvoice has been extremely helpful in the way we conduct business when telecommuting. After Covid-19, telecommuting has been the new normal for our advisors here at BNB Wealth Management. Having Broadvoice has been extremely helpful with the transition to a hybrid work environment.

Broadvoice has been a great Invesment!

Modules Used

Overall Satisfaction with Broadvoice