Item: Broadvoice
Rating: 9
Author: Keith Gardner

Use Cases and Deployment Scope

The Broadvoice installation replaced a legacy Toshiba system that had become too expensive to operate, while also offering fewer options and less flexibility than more up-to-date systems such as what Broadvoice was offering. Our team of about 50 commercial real estate brokers relies heavily on phones, and we felt that we were not getting what we needed previously.

Pros and Cons

Flexibility to use in-office or at home or on the road
High fidelity sound
nearly 100% uptime

Flow through the administrative control panels is sometimes disjointed
Weird voice and uneven volume levels on spoken prompts on office phones

Most Important Features

High quality / fidelity voice communications
Reasonable cost for features
Adequate support when issues or problems arise
Excellent uptime without outages

Return on Investment

No ROI figures, but I can only say that we now have a markedly better system for less than half what our legacy system had been costing us.

Key Insights

Do you think Broadvoice delivers good value for the price?

Yes

Are you happy with Broadvoice's feature set?

Yes

Did Broadvoice live up to sales and marketing promises?

Yes

Did implementation of Broadvoice go as expected?

Yes

Would you buy Broadvoice again?

Yes

Likelihood to Recommend

All I can really comment on is the appropriateness for our business. It's been a very good fit. Most of our people are working in-office, but some have one of our phones installed at their home office, and no one is the wiser. There hasn't been much use of the mobile solution, but those who have used it appreciate not having to give out their personal mobile number, and having a single number to use for all communications. The sound level is robust and warm, giving a more personal sound to the voice communications. It's been a really good system for us.

A solid, high quality and dependable phone system at the right price.

Modules Used

Overall Satisfaction with Broadvoice