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A tool that gets the job done!
January 23, 2023

A tool that gets the job done!

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Software Version

Enterprise

Overall Satisfaction with BrowserStack

Having multiple test devices to run our automated tests for our main mobile app product. Using the cloud devices to create automation scripts using Python and Javascript Appium frameworks. It helps us execute tests more efficiently and have a plethora of mobile devices available for test execution. Reduces the cost of maintaining and purchasing devices that we need to run the automation tests, also the cloud solutions provided by their product, so we can run tests, upload builds, and use test media files.
  • Cloud devices
  • Cloud services
  • Marketing and sales support
  • Documentation and technical support
  • Scope of technologies in the documentation
  • Technical specialist on follow-up calls/emails
  • GitHub Actions integration
  • App Automate
  • App Live
  • Percy
  • Improve test coverage per device
  • Handle corner case for specific devices
  • Provide a cloud solution for expensive hardwares
There are still times where I have to reload a page to see an updated test run on the dashboard, I hope this can be eliminated. I think it's just limitation with current tech, but I think it's still possible. Also I wish to turn of the tutorial guide on the dashboard but I can't seem to find it. I'm not sure if it's just because I haven't found how to turn it off, or if there's none at all.
We haven't gotten to that part yet, I think our developers are not yet using the cloud device services, it's more on our regression and validation testing side of things. So I would say the real benefits are being reaped by the QA team, not so much the devs. There are rare instances where operations would use it, but it's a case-to-case basis.
Availability to our tech stacks, the price, and sales/technical support

Do you think BrowserStack delivers good value for the price?

Yes

Are you happy with BrowserStack's feature set?

Yes

Did BrowserStack live up to sales and marketing promises?

Yes

Did implementation of BrowserStack go as expected?

Yes

Would you buy BrowserStack again?

Yes

GitHub, Appium, Amazon Elastic Compute Cloud (EC2)
From introduction to procurement they've been very helpful and patient, we were still looking through other tools but they kept the channel open and were attentive to our request. PoC for the product took long, and there wasn't any problem as long as we can determine that they were the right tool for the problems that we were experiencing. It could have been nice to have a technical support personnel from the beginning, but I think this can still be improved on. Documentations are still lacking of some existing tools that are compatible with them, but have no actual documentation on their site. I think demand is the issue, but I still hope they can accommodate it.