CCH needs improvement
December 15, 2023
CCH needs improvement
Score 4 out of 10
Vetted Review
Verified User
Overall Satisfaction with CCH® SureTax®
We use CCH to calculate sales tax on invoices to customers. CCH keeps tax rates up to date so we do not have to worry about whether we are invoicing the correct tax amount.
- Easy to set up customer with tax exemptions
- Reports - favor telecom industry. Need to be universal
- Need to be able to call Support instead of always talking through support portal
- Resolving problems has been the biggest headache. Literally took several years to figure out an issue
- helps calculate tax but not sure of how much time it has saved. Have spent hours trying to fix issues
Do you think CCH® SureTax® delivers good value for the price?
No
Are you happy with CCH® SureTax®'s feature set?
No
Did CCH® SureTax® live up to sales and marketing promises?
No
Did implementation of CCH® SureTax® go as expected?
No
Would you buy CCH® SureTax® again?
No