Would Not Recommend this product
February 16, 2024
Would Not Recommend this product
Score 5 out of 10
Vetted Review
Verified User
Overall Satisfaction with CCH® SureTax®
We use CCH® SureTax® to import transactions and then we use the return site as well to process our returns. They also calculate the tax on our online orders. I'm the main one that uses the CCH® SureTax® platform to make sure that all of our transactions are accounted for.
- The site is user friendly
- The site is easy to navigate
- In my experience, if there is an issue with your account your account rep isn't very responsive
- In my experience, if there is an issue with an import there isn't much help
- Not all transactions import like they should and causes issues on the returns side of things
- Some months it saves us time but we have to be very through with reviewing the returns because, in our experience, they aren't always correct
- The main time saver was having them register for the tax accounts on our behalf.
Do you think CCH® SureTax® delivers good value for the price?
No
Are you happy with CCH® SureTax®'s feature set?
No
Did CCH® SureTax® live up to sales and marketing promises?
No
Did implementation of CCH® SureTax® go as expected?
No
Would you buy CCH® SureTax® again?
No