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Celonariffic! Making you awesomer... if you're ready. :)
January 17, 2022

Celonariffic! Making you awesomer... if you're ready. :)

John Sekutowski | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Celonis

At a high level, we use Celonis throughout our supply chain to uncover opportunities for continuous improvement and potential for automation. Our use cases start globally and then focus as needed depending on the business case for that particular opportunity we discover through using Celonis. Beyond the dashboarding, Celonis has automation capabilities that allow us to act on opportunities based on the defined business rules we decide on. This is a very versatile product.
  • New opportunity discovery through the tool
  • Validating or refuting issue hypothesis put forth by subject matter experts
  • Dashboarding & reporting
  • Business case development
  • Automation of appropriate opportunities
  • Supporting their customer's success using their product
  • In my experience, Celonis acts honestly and openly. The implementation is really going to depend on the customer organization being realistic about its own ability to support the activities needed to act on the opportunities exposed.
  • During our journey, Celonis expanded its capabilities to the point that it was difficult to stay the course and not get distracted by the shiny new toys they were rolling out. It also made more work to ensure we were in alignment with the new solutions and methods.
  • It has had enough of a positive impact that we have renewed our license and expanded our capacity with the solution.
It has allowed us to reduce non-value-added, highly manual activities. An example would be to take data from three different systems, transform it, apply business rules, and automate the dissemination of the information to the action owners.

Do you think Celonis delivers good value for the price?

Yes

Are you happy with Celonis's feature set?

Yes

Did Celonis live up to sales and marketing promises?

Yes

Did implementation of Celonis go as expected?

Yes

Would you buy Celonis again?

Yes

Celonis is best suited for situations where you know there is an issue but there are hurdles to getting the information together to accurately define the issue. An example would be a process that you know has low/no value add that is highly manual. With Celonis, you can quantify how manual the activity is, the throughput time of the activity, rework rate of the activity, who the actors are, and how much all of this costs the firm. In the past, you would likely need a six-sigma project to run this. Where Celonis is not going to be successful is in any instance where the expectation is that Celonis will solve the problem for you unless you are buying extra Celonis services (which they most certainly have!). While Celonis does have automation capabilities that can potentially reduce the manual effort of low-variability, low/no value add activities, those automations still need to be built. Celonis exposes the opportunities. You need a capable team to support the creation of your dashboards and automation solutions. If you are buying Celonis, your organization is likely already growth-minded and continuous improvement oriented. If you do not believe this to be the case but leadership wants to move in that direction, Celonis can either act as a great change agent tool or a great source of friction and disruption depending on the organizational support you receive. Understanding the strategic initiatives of the organization and the level of buy-in and support are key. I have been very fortunate in this regard.