Item: Celonis
Rating: 9
Author: Verified User

Overall Satisfaction with Celonis

Use Cases and Deployment Scope

Data-driven business decisions within operations
Improved customer satisfaction through process optimization and consequently shorter turnaround times
Mine operational processes to support continuous process improvement projects across departments and to steer in house product development
Monitor success of process / service automation initiatives
Provide workload management dashboards and KPI reporting for operational teams
Automation possibilities with Action Flows or Action Engine are under exploration

Pros and Cons

Pros

Customer Success Management
Flexible and intuitive system connection and data collection / transformation
Easy to create and easy to use dashboards
Huge portfolio of automation options

Cons

Stability and predictability of load balancing in the cloud solution
Extend admin capabilities such as notification banners for changes, issues, downtimes

Return on Investment

Process improvements had a significant impact on reducing unwanted activieties and improved throughput times

Celonis is in every aspect superior to ARIS Process Performance Manager which we used for years in a different context. Compared to that adopting Celonis is much easier. Also operating Celonis with an in house team is much easier as with SQL skill one is well prepared to handle data collection and transformation and even the PQL coding in the dashboards.

Digital Transformation

There is the potential but it is still early stages.

Key Insights

Do you think Celonis delivers good value for the price?

Yes

Are you happy with Celonis's feature set?

Yes

Did Celonis live up to sales and marketing promises?

Yes

Did implementation of Celonis go as expected?

Yes

Would you buy Celonis again?

Yes

Likelihood to Recommend

The initial introduction of Celonis together with the process mining consultants and the customer success manager was outstanding. The workshops and their format helped to deliver a successful and on time PoC implementation. The reaction to customer concerns and wished was always positive and the involved Celonis team member did their utmost to even accomodate edgecase use cases which have not been supported in data collection by then. We received a lot of very helpful advice how to embed Celonis and its support / use organizationaly with the right operating model. The handover from the Celonis consultants to the newly established in house team went smoothly and after that the Customer Success Manager did an excellent job to keep us aprised about recent changes and the planned feature roadmap.

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Celonis in Publishing