A necessary, if not clunky, addition to Salesforce
August 06, 2019
A necessary, if not clunky, addition to Salesforce
Score 6 out of 10
Vetted Review
Verified User
Overall Satisfaction with Chatter
Chatter is being used across my organization since we switched to Salesforce as our primary CRM. It's used to help track and note any questions or concerns across the sales and delivery teams along the sales and delivery process. If there's a question related to a specific opportunity, it'll generally be asked through Chatter.
- Easy to tag teammates
- Sends you email notifications when you've been chattered
- Easy to link messages to one account or opportunity
- No one seems to know how best to tag people - Do you have to keep doing it within a thread, or does it need to be done just once?
- It's tough to keep track of all chatter messages.
- The general UI for writing out a message is a little tough. Hitting enter might send the message, or create a new line. It isn't very consistent.
- It's a good service to publicly note account changes, steps in the sales process, and documentation.
- Organization is a little bit better than what we had before.
- As with any software, its usefulness only goes as far as user adoption. It's tough getting everyone to use it the same way.
Chatter was within Salesforce already, so we simply went with it because it's attached and integrated well within Salesforce and Google Drive and Gmail.