Good Product - Cherwell CSM
May 15, 2023
Good Product - Cherwell CSM
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with Cherwell Service Management
Cherwell CSM is our first true ITSM solution. It has it's "Cherwellisms" but, it lived up to and exceeded our expectations for the cost. The flexibility in the One-Steps, Searches and Automation allows us a lot of flexibility. The User Groups are a huge help and knowledge share. We're looking forward to the convergence platform where Ivanti incorporates both products to bring an elevated value. I'd recommed (and have) the CSM product.
- Automation
- API's
- One Steps
- Searches
- Reports
- Losing values in one-steps after publishing
- Form layout improvement
- Lower Cost
- Higher Efficiency
- Ease and flexibility to adapt
- ServiceNow Customer Service Management, BMC Helix ITSM (Remedy) and iSupport
The licensing was favorable for our company. The setup and development made it easy to implement. We did have a 3rd party assist with requirements gathering and implementation. This allowed us to meet out targets and deliverables. Performance is very seldom an issue. The uptime and stability is higher than what we've had in the past with other products.
Do you think Cherwell Service Management delivers good value for the price?
Yes
Are you happy with Cherwell Service Management's feature set?
Yes
Did Cherwell Service Management live up to sales and marketing promises?
Yes
Did implementation of Cherwell Service Management go as expected?
Yes
Would you buy Cherwell Service Management again?
Yes