Save money and use Cherwell!!
November 03, 2023
Save money and use Cherwell!!
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Cherwell Service Management
Cherwell is used at our company for not only the IT department, but HR, Marketing, Facilities, and other teams to support our users in the different departments.
- Highly customizable
- Easy to use
- Easy to obtain stats and metrics
- Quicker turnaround on upgrades and bug fixes
- Needs a better web version
- Performance on hosted versions
- Reporting is the only negative in Cherwell. Dashboards are good, but reporting needs work.
- Cherwell is inexpensive and helps smaller orgs have an ITSM option
Cost is the number one reason most use Cherwell versus the FootPrints and ServiceNow platforms out there. Not all orgs can afford millions for an ITSM solution and the cost of Cherwell means they can. Also the code less interface means you don't have to shell out additional funds for a code developer.
Do you think Cherwell Service Management delivers good value for the price?
Yes
Are you happy with Cherwell Service Management's feature set?
Yes
Did Cherwell Service Management live up to sales and marketing promises?
Yes
Did implementation of Cherwell Service Management go as expected?
Yes
Would you buy Cherwell Service Management again?
Yes
Cherwell Service Management Feature Ratings
Using Cherwell Service Management
1000 - From technicians who work the tickets to our 10k plus users who use the portal to submit tickets, its used widely thru our company.
150 - All our technicans are SME's in their departments and use Cherwell to work tickets and help our customers.
- IT
- HR
- Facilities
- Marketing
- Security
- Marketing
- Facilities
- Security
- Add more departments
- One tool to house all incoming incidents and service requests