Newbie's Review
September 20, 2020

Newbie's Review

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Chrome River EXPENSE

Currently, we are using Chrome River Expense for Travel. We had a soft launch with 3 departments last year and we're planning to do a full launch throughout the college this summer but all travels have been canceled due to the Covid-19 pandemic. The full launch has been put on hold. We expect Chrome River Expense to streamline our travel process from manual operations to online/electronic procedures resulting in a more efficient and effective pre-approval and expense reconciliation.
  • Time and steps involved in pre-approvals are greatly reduced.
  • Travelers/users can easily upload/attach receipts using the CR Snap.
  • The Per Diem Wizard and Currency Exchange built into the Chrome River Expense save users a lot of time and work in getting the rates.
  • Right now, the approver can only enter a C\comment and return the expense report to the traveler for editing; it would be great if the first approver is also allowed to enter or edit the 'allocation' to charge the expense to the correct cost center.
It took almost a year and a half before we were able to soft launch. There were challenges with the approval routing, compliance rules, and policies, but these were ironed out. Some issues came up with usage and are ongoing. Changes are expected when the full launch starts.
Once the integration program was set up and the challenges were ironed out, Chrome River Expense reduced the time and manual effort usually done by our Finance and IT staff.
The ease of navigating through the application all depends on how tech-savvy a user is. From the initial response, first-time users found it either great or difficult. As for approvers, the feedback on 'ease of use' was more positive.
Chrome River is very new to the college and there's been some resistance in the beginning. We hope to get more positive support as traveling staff uses it more.
So far, we're using Chrome River only for our Travel.