Better Than Past Experiences
October 13, 2020

Better Than Past Experiences

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Emburse Chrome River

We use Chrome River throughout our entire company to manage our credit card expenses. We are in the process of switching from Comdata. As of yet, Chrome River has proven to be leaps and bounds ahead of Comdata in regards to user experience and simplicity. We are fairly new users but have enjoyed the experience so far.
  • Expense coding.
  • Receipt management.
  • Batch submission.
  • We've had some minor problems while integrating with our ERP.
  • We are more organized in respect to credit card management.
I have some personal hesitation when trusting AI (just because I don't know if it will always do what I want it to do), but the AI that Chrome River uses seems to be fairly robust. I like the idea of the AI reading the receipt and filling in information. Moreover, the platform seems to be user friendly and hasn't presented many problems (unlike Comdata).
We have had a pretty good experience with Chrome River's customer support. I haven't had direct contact with customer support, but I hear and see things that I like. Our IT team seems to get along well with customer support and, together, have worked out many of the bugs in integration.
Chrome River seems to be well suited when managing a large number of employees who have company credit cards. Due to the nature of our work (we are in the construction industry, tailored towards the oil and gas industry), we have superintendents or project managers who need to make quick purchases for minor items. Usually those purchases have a time constraint and may not be suitable for a PO. Our credit card holders can easily capture the receipt at the point of sale and code the purchase when it has hit their account.