Overall Satisfaction with ChurnZero
ChurnZero is currently being used by the Client Services team at ConsumerAffairs. We utilize this platform to help us address any customer health issues that we might have not noticed if it wasn't because of the platform and come up with action plans to help overcome these issues.
- Predict client issues ahead of time.
- Provides a very helpful dashboard that gives a good overview of tasks that due, past due, as well as all accounts owned with total revenue from those accounts.
- There are a few tech/displays specs that could be improved on their main dashboard. These are very minimal and is nothing that affects the work that I have to get done.
- It would be really helpful to have the ability to have contracts attached to the brand's profile and not have to go into Salesforce to do that.
- ChurnZero, like the name states, has allowed our team to prevent many accounts for churning because of proactive outreach and being able to create a game plan ahead of time.
6 to 10 people
ChurnZero Feature Ratings
Using ChurnZero
Pros | Cons |
---|---|
Like to use Relatively simple Easy to use Technical support not required Well integrated Consistent Quick to learn Convenient Feel confident using | Lots to learn |
- Creating tasks
- Logging activities
- Making changes to the account details
- Creating plays and journeys
- Creating segments