Overall Satisfaction with ChurnZero
My team uses ChurnZero for all things Customer Success Management. We track all customer details, notes, risk, usage, churn details, etc. It's an integral piece of our day-to-day supporting our customers. We also utilize ChurnZero for our NPS surveys, which is critical to our service/business improvements daily.
- Fantastic segmentation engine across accounts, contacts and much more
- Easy NPS flows
- Great "Plays" or communication and internal notification cadences
- The UI and UX can use improvement - mainly the Email editor is clunky and tough to format
- When sync issues occur from ChurnZero to Salesforce, it's tricky understanding the full impact and details
Do you think ChurnZero delivers good value for the price?
Are you happy with ChurnZero's feature set?
Did ChurnZero live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of ChurnZero go as expected?
I wasn't involved with the implementation phase
Would you buy ChurnZero again?
This is the area I'd say ChurnZero could improve on. I have a lot of minor issues with things like the email editor, finding the correct merge fields, or custom fields to select and use. It never causes significant problems, but still, improvements would be welcomed.