Item: Webex Meetings
Rating: 7
Author: Jason White

Use Cases and Deployment Scope

We use Cisco Webex Meetings as a collaboration tool across the entire breadth of our company. It is used for anything from small, 2-3 person meetings, up to departmental meetings involving dozens of team members. It allows us to have a single place to meet online, across multiple sites, using both video and audio.

Pros and Cons

Allows face-to-face via video.
Allows us to capture recordings of meetings for those unable to attend.
Allows for us to view the same meeting material simultaneously.

The software is updated too often, making it difficult for IT to support.
The software updates frequently introduce new issues, causing a significant upswing in IT tickets when a new version is released.
There are often issues with audio quality.

Return on Investment

It has helped us reduce travel.
It has allowed us to maintain a library of recorded training events.
It has improved communication.

Other Cisco Collaboration Products Used

Cisco Webex Teams (formerly Cisco Spark)

Customer Support

I do not have information on this, as we have a dedicated Engineering team that deals directly with Cisco when necessary.

Adoption

The software is used company wide, on all machines, by all users.

Systems Integrated With

We have a number of Spark Boards and Rooms.
Cisco Webex Meetings is integrated with Outlook.
Jabber.

My team wasn't involved with the integration efforts.

Alternatives Considered

BlueJeans and Zoom

The other products were more meant for large scale meetings. We have stuck with Cisco Webex Meetings, because we have a suite of other Cisco products, including Jabber and our phone system. This allows us to gain cost savings and provides for easier integrations between those systems. It also makes support a little easier.

Likelihood to Recommend

Cisco Webex Meetings are best suited for small to medium-sized meetings, when all users are on a corporate network, especially when the meetings are under 1 hour. It is excellent for meetings where one person is going to be providing information to many, allowing that information to be captured in a recording for later viewing.

It is less suited for large scale meetings involving hundreds of people, or meetings where many people are on less robust networks or connected over a VPN.

An effective collaboration tool

Overall Satisfaction with Cisco Webex Meetings