An effective collaboration tool
November 22, 2019

An effective collaboration tool

Jason White | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with Cisco Webex Meetings

We use Cisco Webex Meetings as a collaboration tool across the entire breadth of our company. It is used for anything from small, 2-3 person meetings, up to departmental meetings involving dozens of team members. It allows us to have a single place to meet online, across multiple sites, using both video and audio.

Pros

  • Allows face-to-face via video.
  • Allows us to capture recordings of meetings for those unable to attend.
  • Allows for us to view the same meeting material simultaneously.

Cons

  • The software is updated too often, making it difficult for IT to support.
  • The software updates frequently introduce new issues, causing a significant upswing in IT tickets when a new version is released.
  • There are often issues with audio quality.
  • It has helped us reduce travel.
  • It has allowed us to maintain a library of recorded training events.
  • It has improved communication.
I do not have information on this, as we have a dedicated Engineering team that deals directly with Cisco when necessary.
The software is used company wide, on all machines, by all users.
  • We have a number of Spark Boards and Rooms.
  • Cisco Webex Meetings is integrated with Outlook.
  • Jabber.
My team wasn't involved with the integration efforts.
The other products were more meant for large scale meetings. We have stuck with Cisco Webex Meetings, because we have a suite of other Cisco products, including Jabber and our phone system. This allows us to gain cost savings and provides for easier integrations between those systems. It also makes support a little easier.
Cisco Webex Meetings are best suited for small to medium-sized meetings, when all users are on a corporate network, especially when the meetings are under 1 hour. It is excellent for meetings where one person is going to be providing information to many, allowing that information to be captured in a recording for later viewing.

It is less suited for large scale meetings involving hundreds of people, or meetings where many people are on less robust networks or connected over a VPN.

Webex Meetings Feature Ratings

6.5
High quality audio
5
High quality video
8
Low bandwidth requirements
3
Mobile support
10
10.0
Desktop sharing
10
Whiteboards
10
9.3
Calendar integration
9
Meeting initiation
8
Record meetings / events
10
Slideshows
10
10.0
Live chat
10
Audience polling
10
Q&A
10
10.0
User authentication
10
Participant roles & permissions
10
VoIP system collaboration ()
Not Rated
Web and Video Conferencing ()
Not Rated

Comments

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