Best Conference Solution for Businesses
April 08, 2020

Best Conference Solution for Businesses

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Cisco Webex Meetings

Cisco Webex is being used as primary video conference solution across the organization for end users as well as for meetings with our customers. This solves the need for users to interact among our internal teams and customers without needing to travel.
  • Great video quality on video endpoints (Cisco TelePresence Codecs and Webex Room Kits) and end user devices.
  • Dial-in feature for voice over PSTN numbers.
  • Call-Me Back feature to dial back to the end-users joining the meeting.
  • Availability of Webex Client and same user experience on Windows, Mac, iOS, Android platforms.
  • Lobby or waiting room for Cisco Webex Events for video SIP URI calls.
  • Create and apply user templates for teleconference based on different countries, to set the toll-free and toll number options. Currently this sets default countries for all the users.
  • Reduce the number of updates which happen, needing to update the Webex client on end user's machine.
  • Webex being cloud solution, helps minimize the data center foot print for us.
  • Again, being cloud solution, helps reduce all the patching, upgrades in-house and reduces workload on our IT teams.
We work directly with the Cisco Webex CSM/Support Manager to get support. The Cisco Webex TAC support is an area Cisco should fix and address. The support takes almost 3-4 days to get back, and no responses. This is not due to COVID-19, the Webex TAC support has been this way for past 2 years, and a reason we always reach out to the support manager rather than the Webex TAC.
Webex Meetings is adopted by all users in the company, with Webex being the single meeting platform for all, with 2000 users.
  • Cisco TelePresence SX,MX,DX Series
  • Cisco WebEx Room Kit Series
  • Cisco Hybrid Cloud for Calendaring (@WebEx)
  • Image result for Cisco TMS
  • Cisco TelePresence Management Suite (Cisco TMS)
  • Cisco Media Sense
Integrations were easy, cloud registering the clients and scheduling these meetings with calendar.
Cisco Webex Meetings is easier to manage and for users to get on meetings, with better security.
Webex Meetings is well suited for business meetings as well as team meetings for brainstorming ideas or to discuss support issues and incidents, which can be discussed over the screen sharing and screen control. Since we use Cisco Webex as single platform for all meetings, this is a critical tool for us.

Webex Meetings Feature Ratings

High quality audio
High quality video
Low bandwidth requirements
Mobile support
Desktop sharing
Calendar integration
Meeting initiation
Record meetings / events
Live chat
Audience polling
User authentication
Participant roles & permissions