If it is not in ConnectWise it didn't happen!
August 03, 2016
If it is not in ConnectWise it didn't happen!
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with ConnectWise
We run all business functions through ConnectWise. We use ConnectWise as our ticketing system for all service needs. If it is not in ConnectWise it didn't happen.
- Tracks Time.
- Creates accountability.
- Guarantees follow through.
- Establishes Metrics.
- The dispatch portal needs work.
- Ticket speed still needs improvement.
- Resource handling on Activities is poor at best.
- Once implemented, we found so much lost time. That was the biggest ROI