It's cheap and it does the job, on all OSes
October 17, 2017
It's cheap and it does the job, on all OSes
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with ConnectWise Control (formerly ScreenConnect)
Learning Heroes is a distributed organization. There's an office but it only has room for about 2 people, and even they usually worked from home or on the road. We used ConnectWise Control to handle computer support issues because there really was no way to get local access to anybody's computer. It helped us be an effective virtual organization.
- Works on all platforms (mac, windows, linux). I'm not aware of others that work well on Linux.
- It was very inexpensive. Closest competitor was about $100/month more, iirc.
- No software to manage.
- It was often hard to tell the difference between hosting a session and using one. We always got it backwards to start. Nomenclature could be a lot better. It shouldn't use names like that, the UI should use actions like "let someone remote control my computer" or "remote control someone else's computer."
- Downloading the java app was as funky as that usually is. Not your fault, but not great anyway.
- Again, we're a 100% distributed org. It's kind of hard to say what ROI this has had, since we really couldn't operate without it.
- That said, if I compare my ability to work on certain support issues, like configuring Outlook for access to Google email and Calendar on the CEO's laptop, the monthly cost of ConnectWise at $39 or so is way less than it would cost to send me down to DC for a day ($1500 including time spent?). So even if I used ConnectWise twice a year (and it was more than that) it saved us $2000 a year.
- Multiplying it out, I'd have to say it probably saved us about $3000-4000 each year.
LogMeIn was a) lots more expensive; I don't know if it competed directly on features (or had more) but we didn't need any more than what ConnectWise does, and it was a huge difference, like $100/month. Also, although I believe LogMeIn is supposed to work on Linux, it doesn't actually.
I'm not sure what other products I considered, but all of them were a lot more expensive.
I'm not sure what other products I considered, but all of them were a lot more expensive.