Review of ConnectWise Control
January 31, 2018

Review of ConnectWise Control

Donald Brummer | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with ConnectWise Control (formerly ScreenConnect)

Used by the IT department for remote support of end user computers
  • The install agent is easy to install.
  • The web portal is very self explanatory.
  • Managing users is really easy.
  • Meeting setup is not explained much.
  • Deleting old sessions needs to be easier to do.
  • Increased efficiency of support agents when end users are not in office.
  • Always on connection is much faster.
[We selected ConnectWise Control] mostly because of price, and features we needed. Better than LogMeIn.
Suited for IT personnel to remote into end user computers. File sharing not great.

ConnectWise ScreenConnect Feature Ratings

Screen sharing
10
File transfer
3
Instant message
3
Over-the-Internet remote session
10
Initiate remote control from mobile
9
Remote management of servers & workstations
10
Centralized management dashboard
8