ConnectWise Control is the cornerstone of my business
December 21, 2018
ConnectWise Control is the cornerstone of my business
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with ConnectWise Control (formerly ScreenConnect)
Our entire organization uses ConnectWise Control to do the vast majority of our support work. We have clients all over the country and ConnectWise Control is the only way that we can be effective at supporting our user base. We perform less than 1 percent on actual onsite support. Every phone call and every customer support situation requires a remote connection tool.
- Stability of the connection with ConnectWise Control is superior to the prior products that we used.
- ConnectWise Control is easy for customers to get started with a remote session.
- The stability of the file and folders transfers.
- It's great to be able to add multiple end points with a single file.
- The ability to transfer the contents of the clipboard from the host to the remotes and back is great.
- It took a considerable amount of research and testing to get all the needed entries to allow access through firewalls for systems not allowing wildcards.
- There is no drag and drop for adding stations to groups.
- Without ConnectWise Control we do not have a valid business model. Remote helpdesk is the only way we operate.
- Compared to other solutions, ConnectWise Control gives us all the operability that we need without an expense so great that I need to let someone go to afford the solution.
- LogMeIn Rescue and Solarwinds Take Control (formerly SolarWinds MSP Anywhere)
ConnectWise Control is our solution of choice due to its ability functionality and lower price point.