Great platform with outstanding workflow configuration flexibility.
October 08, 2021
Great platform with outstanding workflow configuration flexibility.
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with Creatio
Prior to Creatio, pretty much everything we did was manual and we struggled to provide our services at a rapid pace. We are now equipped with intelligent solutions to handle all customer-facing processes: sales, marketing, customer service operations, medical underwriting, and claims management. Creatio holds keystone data of our members. The ability to build workflows made Creatio an absolute fit for our business. We customized the lead management process, and automated sales funnel. We deliver significantly better customer service as our agents have instant access to customer profiles and see all their activities. The agents can track the status of customer cases and
provide accurate information on the resolution.
provide accurate information on the resolution.
- The key strength of the platform is its flexibility.
- Creatio comes with out-of-the-box solutions, but they’re configurable for your business.
- When customers go on-prem, there are some extra costs for microservices. The integration with social media requires third-party apps.
- With Creatio, we increased operational efficiency, elevated customer service, and improved turnaround time from lead to contract.
Do you think Creatio delivers good value for the price?
Yes
Are you happy with Creatio's feature set?
Yes
Did Creatio live up to sales and marketing promises?
Yes
Did implementation of Creatio go as expected?
Yes
Would you buy Creatio again?
Yes