Great Low-code CRM and BPM tool with awesome customer service.
November 01, 2021

Great Low-code CRM and BPM tool with awesome customer service.

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Creatio

We use Creatio to track all communications with other organizations. It is being used by our entire team and helps us maintain and develop relationships with companies that we may potentially invest in overtime.
  • Speed
  • Managing Outreach
  • Analytics
  • Process Automation and Management
  • Low-code
  • No-code
  • Configurability
  • Mobile app layout
  • UI
  • Don't have much else here, it is great!
  • It has sped up our internal processes.
  • It has shortened the administrative burden by 5-10 hours per week.
  • It has allowed us to experiment with new processes.
Creatio is much faster and more configurable than Salesforce. The first thing that I noticed when migrating from Salesforce to Creatio was how few clicks it took to record activity or create a new task. Similarly, the page loading speed is so much faster which saves me hours per day. Salesforce was very clunky and difficult to configure (we had to pay consultants tens of thousands to configure it for us). Creatio is seamless to configure and even non technical users can set up the platform in whatever way they want.

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It is super intuitive to use and configurable so that you can create a CRM perfectly tailored to your team. Additionally, the CS team was amazing to work with.
I wish I could give them an 11/10. The CS [Customer Service] team rocks and made our lives so much easier. They always found a way to deliver even the most unique requests.
Creatio is especially useful when managing relationships with hundreds or thousands of different individuals/businesses. If you only have to keep up with 40-50 people/businesses then Creatio is probably not the solution for you. Where there is complexity in your sales or service process, Creatio has proven to excel.

Creatio Feature Ratings

Visual Modeling
Drag-and-drop Interfaces
Platform Security
Platform User Management
Platform Scalability