Item: Deputy
Rating: 5
Author: Verified User

Use Cases and Deployment Scope

We use it as an add-on for our clients in Xero that require rostering, etc. The chat support can be slow and many times the issue isn't resolved. The app lacks simple features that would allow for a better user interface and engagement. The lack of intuitive features and the difference in cloud-based versions is confusing. Integration to accounting packages is clunky and not user friendly

Pros and Cons

Rostering.
Options regarding work areas.

Overall support - massively lacking in the chat service.
Reporting is limited and not really user friendly.
Integration and award usually causes a mess and has to be done manually.

Return on Investment

Rostering time has been reduced.
Payroll processing is unchanged due to massive issues with importing and integrations.

Key Insights

Do you think Deputy delivers good value for the price?

Are you happy with Deputy's feature set?

Did Deputy live up to sales and marketing promises?

Did implementation of Deputy go as expected?

Would you buy Deputy again?

Yes

Usability

Great for basic rostering only.

Implementation Rating

There is no assistance with implementation. Integration causes multiple issues and reporting is next to unusable.

Likelihood to Recommend

For rostering purposes, it is fine. Payroll integration and reporting are hugely limited due to multiple factors.

Deputy - useful for rostering purposes only

Overall Satisfaction with Deputy