Solid platform if pricey
December 30, 2023
Solid platform if pricey
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with Dialpad Ai Contact Center
We use Dialpad Support for our office users to make and receive phone calls to clients as well as our 30 seat outbound call center for conducting research interviews on behalf of our varied clients. I have also used Dialpad meetings to conduct Interviews while hiring and training new hires.
Pros
- Allows for update on Caller ID instantly
- Screen scrapes user actions from other applications
Cons
- Transcription is a bit off. Doesn't always capture words accurately.
- Billing is not based on usage, as in number of minutes/monthly, it is a flat rate. Some users use it more than others so the flat rate is more than our prior charged by minute.
- Overall phone costs have increased per user.
- Closure rate is higher on calls due to dynamic caller id updates.
Dialpad Support was able to do the screen scrape during a recorded call which was not available in air call when we looked at them
Do you think Dialpad Support delivers good value for the price?
No
Are you happy with Dialpad Support's feature set?
Yes
Did Dialpad Support live up to sales and marketing promises?
No
Did implementation of Dialpad Support go as expected?
Yes
Would you buy Dialpad Support again?
Yes
Comments
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