Dialpad Ai Contact Center is worth the investment!
January 02, 2024
Dialpad Ai Contact Center is worth the investment!
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with Dialpad Ai Contact Center
We use DialPad Ai Contact Center to receive all inbound customer support and technical support calls to our various contact center lines. We switched to DialPad to improve call quality, reliability, our ability to adapt to rapidly changing business needs and offer a high quality and easy-to-use solution for our specialists who work a hybrid module (in office/WFH).
- Ai Real time call trancripts are very helpful.
- Realiable and clear calls
- Easy to use interface both for admins and specialists
- Call statistics, real time reporting, and ability to access call recordings and transcripts easily
- Some more customization options in admin interface
- More support learning and implementing online chat
- Improved CSAT
- Call center phone availability/reliability improved greatly
- Enhanced statistical reporting for individual employee training/remediation.
Much more flexible, reliable, and agile in responding to current business needs and rapid changes.
Do you think Dialpad Ai Contact Center delivers good value for the price?
Yes
Are you happy with Dialpad Ai Contact Center's feature set?
Yes
Did Dialpad Ai Contact Center live up to sales and marketing promises?
Yes
Did implementation of Dialpad Ai Contact Center go as expected?
Yes
Would you buy Dialpad Ai Contact Center again?
Yes