Item: Dialpad Ai Contact Center
Rating: 8
Author: Mark Wagner

Use Cases and Deployment Scope

We use it to control our relationships with outside partners. We need a discrete platform to separate the various workstreams and groups with which we engage. Our experience so far is limited, but the Ai CC looks to be a good resource for us as we move forward with our growth plan.

Pros and Cons

Routes calls
Organizes teams
Helps partners work with or prinicipals

Improve the admin user interface
Create unambiguous instructions for setup and changes to the system
Keep clarity and quality high

Key Insights

Do you think Dialpad Ai Contact Center delivers good value for the price?

Not sure

Are you happy with Dialpad Ai Contact Center's feature set?

Yes

Did Dialpad Ai Contact Center live up to sales and marketing promises?

Yes

Did implementation of Dialpad Ai Contact Center go as expected?

Yes

Would you buy Dialpad Ai Contact Center again?

Yes

Likelihood to Recommend

Large group meetings in the USA. Needs perhaps a better mixed language system to provide interpreters the setup for communication with their own language speakers.

Good start with Contact Center

Overall Satisfaction with Dialpad Ai Contact Center