Item: Dialpad Ai Voice
Rating: 10
Author: Theron Fredericks

Use Cases and Deployment Scope

i use dialpad everyday to communicate with customers and other office employees. it has a very easy and reliable app to use. it saves and stores my contacts list and allows me to live view calls my employees are currently handling and has a great voicemail feature as well as easy to text message from

Pros and Cons

calling
admin features
live view
voicemail

live transcribe
all calls recorded
call waiting

Return on Investment

cheaper app
positive roi
easy to audit

Alternatives Considered

Zoiper

dialpad app is very well defined and has an extremly easy to learn curve. Zoiper on the other had is difficult to use and hard to pick up when learning the new features. that is one of the main reasons i would recomend dialpad above the outdated Zoiper calling app

Key Insights

Do you think Dialpad Ai Voice delivers good value for the price?

Yes

Are you happy with Dialpad Ai Voice's feature set?

Yes

Did Dialpad Ai Voice live up to sales and marketing promises?

Yes

Did implementation of Dialpad Ai Voice go as expected?

Yes

Would you buy Dialpad Ai Voice again?

Yes

Likelihood to Recommend

i like how going on do not disturb easily allows me to see which of my csr are available for a call and transfering customers to the correct department and correct person. dialpad is easy to use compared to other apps. i also like how i as an admin am able to live monitor calls between customer and my csr

dialpad solves all communication issues

Overall Satisfaction with Dialpad Ai Voice