[In my opinion, if a] single person ran [the] business, buy this; other than that, do not.
October 29, 2021
[In my opinion, if a] single person ran [the] business, buy this; other than that, do not.
Score 6 out of 10
Vetted Review
Verified User
Overall Satisfaction with Dialpad Talk
Dialpad Talk is currently used thought our office. Our calls come in through a call center and are delegated to representatives or transferred to other departments thoughout the office.
- We have multiple lines from the call center and they always come in clear.
- [We are] able to transfer calls and directly go to others within the office.
- [We are] able to answer the call in multiple areas.
- The way you answer the phone. I don't want to press one to dial out of the office. [In my opinion,] it is annoying and if I'm busy doing other things, I just want to hit the number and call.
- [In my experience,] when you call another line and want to transfer to a voicemail, the call drops 75% of the time.
- I [believe I] am unable to find calls that are within a time frame without other variables involved (analytics portion).
- Phone tree
- Voicemails
- Reports
- Inaccurate reports
[In my opinion, Dialpad Talk] doesn't stack up against them. [I believe] these two outdated systems are way better at reporting than Dialpad [Talk].
Do you think Dialpad Ai Voice delivers good value for the price?
No
Are you happy with Dialpad Ai Voice's feature set?
No
Did Dialpad Ai Voice live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Dialpad Ai Voice go as expected?
No
Would you buy Dialpad Ai Voice again?
No