[In my opinion, if a] single person ran [the] business, buy this; other than that, do not.
October 29, 2021

[In my opinion, if a] single person ran [the] business, buy this; other than that, do not.

Anonymous | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User

Overall Satisfaction with Dialpad Talk

Dialpad Talk is currently used thought our office. Our calls come in through a call center and are delegated to representatives or transferred to other departments thoughout the office.
  • We have multiple lines from the call center and they always come in clear.
  • [We are] able to transfer calls and directly go to others within the office.
  • [We are] able to answer the call in multiple areas.
  • The way you answer the phone. I don't want to press one to dial out of the office. [In my opinion,] it is annoying and if I'm busy doing other things, I just want to hit the number and call.
  • [In my experience,] when you call another line and want to transfer to a voicemail, the call drops 75% of the time.
  • I [believe I] am unable to find calls that are within a time frame without other variables involved (analytics portion).
  • Phone tree
  • Voicemails
  • Reports
  • Inaccurate reports
[In my opinion, Dialpad Talk] doesn't stack up against them. [I believe] these two outdated systems are way better at reporting than Dialpad [Talk].

Do you think Dialpad Ai Voice delivers good value for the price?


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Did Dialpad Ai Voice live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Dialpad Ai Voice go as expected?


Would you buy Dialpad Ai Voice again?


Dialpad [Talk] does the job, but, [in my opinion,] there are way better systems out there that do the job a lot better. Getting accurate information is key in a call center and it's way too hard to when too many variables are involved.