Okay but needs improvment.
October 03, 2022
Okay but needs improvment.
Score 4 out of 10
Vetted Review
Verified User
Overall Satisfaction with Dialpad Talk
It is our answering service, crucial to our callcenter
- easy settings
- easy to manuver
- easily accessable
- We hate the going off duty without for missing a call
- support is not helpful
- answering service
- not going off duty
- We always have abandoned calls due to calls dropping
- we want an option to not go off duty when missing a call
They never kick my employees off duty for missing a call, therefore they dont miss anymore for going off duty accidentally. Users have different issues that Dialpad Talk support has not been able to resolve
Do you think Dialpad Ai Voice delivers good value for the price?
Not sure
Are you happy with Dialpad Ai Voice's feature set?
No
Did Dialpad Ai Voice live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Dialpad Ai Voice go as expected?
No
Would you buy Dialpad Ai Voice again?
No
Using Dialpad Talk
10 - Call center employees
10 - Call center employees
take appointments, reschedule calls, customer support
take appointments, reschedule calls, customer support
- Answering phones
- not going off duty
- Booking appointments
- Adding another call center
Evaluating Dialpad Talk and Competitors
Yes - Nextiva, we were having dropped call issues frequently
- Price
- Product Features
- Product Usability
- Product Reputation
- Prior Experience with the Product
Product usability, it is important to be more user friendly and not go off duty when missing a call. This kicks my user off without their knowledge
I would ask more details on how Dialpad Talk works
Dialpad Talk Implementation
- Implemented in-house
Change management was minimal
- certain users cannot call certain numbers pertaining certain area codes
- going off duty without notice
Dialpad Talk Support
| Pros | Cons |
|---|---|
None | Slow Resolution Poor followup Less knowledgeable Problems left unsolved Escalation required Difficult to get immediate help Need to explain problems multiple times Support doesn't seem to care Slow Initial Response |
No, i thought regular support was going to be sufficient
Yes - No, never resolved
Resetting password was successful
Using Dialpad Talk
| Pros | Cons |
|---|---|
Relatively simple Easy to use | Do not like to use Requires technical support Not well integrated Inconsistent |
- call center settings
- going off duty