Dialpad is exactly what we were looking for!
Overall Satisfaction with Dialpad Talk
We recently switched to Dialpad from a competing VoIP phone service and I wish we switched sooner. We use Dialpad as our business phone system, our video conferencing solution and our internal chat and communication platform. Best thing is it does it all from one really nice desktop or mobile app.
Pros
- Business Phone Solution
- Internal text, talk and video communication. It replaced Slack and Zoom for us.
- Great software from the design to the reliability.
Cons
- I would like to see a better built in paging solution but they do have one, it just isn't as user friendly as the rest of the features.
- Ease of set up and use.
- Very easy to make changes to call routing, agents, call centers, message greetings, etc.
- Great app for desktop and mobile.
- Too early to tell. But it has made our lives much easier.
We used Nextiva for several years as our main VoIP Phone solution. The system was reliable but the software is nowhere near as user friendly.. It is night and day and is the main reason we switched. You need a degree in Nextiva's platform to be able to make changes to your call routing and call center set ups.
Do you think Dialpad Ai Voice delivers good value for the price?
Yes
Are you happy with Dialpad Ai Voice's feature set?
Yes
Did Dialpad Ai Voice live up to sales and marketing promises?
Yes
Did implementation of Dialpad Ai Voice go as expected?
Yes
Would you buy Dialpad Ai Voice again?
Yes
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