Dialpad: Solid Phone System Enhanced by AI, Automations, HD Quality Voice and Great Customer Service!
January 30, 2023

Dialpad: Solid Phone System Enhanced by AI, Automations, HD Quality Voice and Great Customer Service!

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Dialpad Talk

Dialpad was our choice when we were looking for a reliable
and feature-rich option for businesses with remote teams looking to improve
their communication capabilities. It has offered us HD quality voice, providing
clear and concise communication for all our team members. It’s super reliable
and we haven’t had any major concerns regarding its connection, ensuring that
calls are never dropped and important conversations are never missed. The
system also includes a variety of useful features such as call forwarding,
individual voicemail, and call recording, making it easy to manage and organize
all business communications. I would recommend it to any business looking for a
quality phone system.

Pros

  • HD Quality Voice
  • IVR Custom Menu Options
  • Remote Teams Connection and Management
  • Call Recording
  • Transcriptions in real time
  • Hubspot Integration
  • Zapier Integration

Cons

  • Granular permissions for admin/regular users
  • Hubspot Integration Fields Management
  • Can be a bit Pricy for New Features
  • Hubspot and Zapier Integrations
  • HD Voice Quality and Connection Reliability
  • Fully automated IVR Menu
  • Self service individual account settings
  • Video training and onboarding tutorials
  • We have dramatically reduced the number of IT tickets due to poor connections
  • Our customer base expanded by using local numbers feature
  • Never missed a customer as call drops are now very rare
Dialpad might not be the cheapest option, however, when it comes to reliability is top notch, other phone system providers may
offer a comprehensive suite of services unifying CRM, Chat and Phones. Where Dialpad excels is the adoption of Artificial Intelligence for several of its services, likewise, its API is set to work with Zapier and other automation platforms, which expands even further its features.

Do you think Dialpad Connect delivers good value for the price?

Yes

Are you happy with Dialpad Connect's feature set?

Yes

Did Dialpad Connect live up to sales and marketing promises?

Yes

Did implementation of Dialpad Connect go as expected?

Yes

Would you buy Dialpad Connect again?

Yes

Dialpad is perfect for business communications, in hybrid, in office and specially remote teams. Its integration with Zapier adds more functionalities as this allows to be connected with other apps. It's not the cheapest option in the market, but that is compensated through a well designed user interface, HD voice quality and the ability to be portable across fixed and mobile devices. I wish they had a more granular way to grant permissions to its users as currently you can only hear call recordings from different teams if your given admin permissions. All in all is a great system with excellent support and customer service.

Dialpad Connect Feature Ratings

9.0
Hosted PBX
9
Multi-level Interactive Voice Response (IVR)
9
Directory of employee names
9
9.1
Answering rules
9
Call recording
9
Call park
9
Call screening
9
Message alerts
9
Business SMS/External Messaging
9
Online Fax
Not Rated
Voicemail Transcription
10
10.0
Mobile app for iOS
10
Mobile app for Android
Not Rated
10.0
High quality audio
10
High quality video
Not Rated
8.7
Calendar integration
8
Meeting initiation
9
Record meetings / events
9
8.0
Desktop sharing
8
Not Rated
Live chat
Not Rated
8.0
User authentication
9
Participant roles & permissions
7
9.3
Centralized communications management
9
Team messaging
10
Team document sharing
Not Rated
Call and meeting analytics
9

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