Item: Domo
Rating: 9
Author: Verified User

Overall Satisfaction with Domo

Use Cases and Deployment Scope

We primarily use Domo as a dashboard, visualization, and BI tool for our clients. We use an iFrame to pop Domo within our existing web app so they have access to it along with their other daily work. The Domo app is also used by some of our clients. To manage access to data, we use publication groups to limit who see what, allowing our clients to only see their data.

Over the past year, we have started to use it more for our internal purpose and have it on our road map to do that more. However, the primary focus is to provide this BI tool to our clients.

Pros and Cons

Pros

Attractive visuals with simple displays for the end user.
The app is nice for users that are more on the go, which in our vertical is the case more often than not.
Visualization tools for user are robust; it's super helpful to be building a card and be able to change things on the fly while seeing how it will affect the display users will be seeing.

Cons

Since we use this as an external BI tool for our clients, there isn't a great way to manage all the data for them while limiting access so they don't see each others data.
Since our use case is a bit different in that we use this tool for our clients, it does become challenging to turn off certain features that Domo offers that we don't want our clients to use. For example, doing a universal search allows our clients to see one another. It would be nice if there was a way to better manage separate instances of Domo more seamlessly.

Alternatives Considered

Grow.com and Tableau Online

Domo had more of what we were looking for in a BI tool when comparing it to the competition. This is true of both simple and more robust features: from drilling capabilities and visualization management to beast mode calculations and custom app development. The team we work with now is also great and knowledgeable.

Other Software Used

Microsoft Visual Studio Team System, Microsoft 365 Business, Adobe Acrobat DC

Likelihood to Recommend

Domo is a great visualization tool. New features are being developed all the time and we have seen some of our suggestions worked on. The team listens to what we have to say, looks for ways to help us, and then goes to work with the development to see if updates make sense. We've been pleased with their response and the progress on the product over the years.

Where we provide this to our clients, it can be a challenge to manage and customize everything while maintain a simple organization of the data and associated controls for user access.

Domo Feature Ratings

Comments

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Domo - the strong business tool