Don't waste your time with other databases.
December 19, 2017
Don't waste your time with other databases.
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with DonorPerfect
I use DonorPerfect to record and receipt gifts and manage donor relationships. It is our CRM software for our non-profit organization.
- Their reporting features are excellent, particularly the flexibility in creating reports. Before using DPO, I struggled to get the information our direct mail agency needed but now I have no problems getting them timely and accurate reports at the drop of a hat.
- I love that I can sync DonorPerfect with Constant Contact to send targeted e-mails to different groups of donors. This feature is great for our communications since we manage our e-mail marketing in-house.
- DonorPerfect is very user-friendly and easy to learn, and the tech support is very helpful when I run into issues.
- It has the ability to grow with our donor-base, unlike our previous database provider.
- I'd like to have a better functioning volunteer management tool. We currently use Volgistics since DonorPerfect doesn't meet our needs in this area, but I'd like to be able to sync these databases.
- I'd also like a more user-friendly grant management tool in DonorPerfect.
- The receipting templates are a little complicated and took me a while to figure out.
- It has allowed us to track all aspects of donor performance and better target our mailings. Our revenue is growing, on average 8% a year now.
- It has also cut down on staff time for data entry with its batch entry system, saving money for the organization.
- Frontstream
There is no comparison. We used GiftWorks before it was bought out by Frontstream, and the DPO database is actually built to accommodate organizations of our size whereas Frontstream is not. Also, the customer support provided by Frontstream was truly awful.