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Basically Balanced
Updated June 14, 2022

Basically Balanced

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Modules Used

  • Cloud Backup

Overall Satisfaction with Druva Data Resiliency Cloud (fomerly Druva inSync, Phoenix & CloudRanger)

Druva (Phoenix) is our Disaster Recovery solution. We back up our VMWare workloads that are located in 2 separate geographical North American locations. Less used features that we are looking into exploring and taking advantage of our Archiving feature and the Cyber Resilience to protect against backup deletion, malicious corruption of backup data, and other forms of immutability that Cyber Resilience can offer.
  • Simplicity of setup. It is quick and painless to get up and running.
  • Although we have had no major disasters, testing experience with the process of restoration is painless.
  • The knowledge of the support team is good. So far I have not experienced long and drawn-out support cases that end up with no or delayed resolution.
  • Interface design and intuitive user experience.
  • Better alert monitoring, notifications and cleanup/maintenance.
  • Spending less man hours managing backup infrastructure is a plus.
  • Peace of mind and assurance of reliable backups.
We do not use Druva for endpoint or cloud application data protection.
We have not had this experience yet.
The positive points in the previous responses are what tilted us in the direction of Druva.
It was fast and we had the solution running in under 30 minutes and our first test backup completed in a couple of hours.

Do you think Druva Data Resiliency Cloud delivers good value for the price?

Yes

Are you happy with Druva Data Resiliency Cloud's feature set?

Yes

Did Druva Data Resiliency Cloud live up to sales and marketing promises?

Yes

Did implementation of Druva Data Resiliency Cloud go as expected?

Yes

Would you buy Druva Data Resiliency Cloud again?

Yes

Areas that seem to be lacking for me is in the interface design. The site is not very intuitive and apart from tasks that are common, as a seasoned technician, I still find it can be frustrating to find certain functions and or information relevant to a specific task or goals. It could be more intuitive. The plus side is that they seem to have invested in providing training videos that are great for such so it's not that you can't find what you're looking for, it just takes more time away trying to access that information. They could use more lively & engaging presenters/presentations in their training materials. One other problem I find is that it does not seem to do a good job of monitoring alerts and clearing them up. I have set up emails for daily notifications and no matter what I do I still get warnings or error alerts for issues that happened last year. Until I realized it I was wasting up to an hour chasing ghosts issues that had been resolved or self-recovered ages ago.