Emburse Chrome River Good for Remote work; Test thoroughly and keep customizations simple
November 16, 2021

Emburse Chrome River Good for Remote work; Test thoroughly and keep customizations simple

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Emburse Chrome River

Chrome River is our Expense Reporting system. Many people have company expenditure cards, and those who don't can submit for reimbursement of allowable expenses. While our AP department is the head of the process and application, most people in the firm use it to enter expenses for themselves or on behalf of others. The biggest benefit in my opinion is its availability from anywhere, especially in a remote world. It is web-based and has an app, so it is easily accessible in a few ways. Its use allows us to quickly submit and process expense and reimbursement requests with a geographically dispersed team.
  • CR Snap, a phone app that allows pictures of receipts with AI that recognizes expenses and enables submission of the expense at the point of expense.
  • Business logic rules that can be customized as to how to route expenses for approval or automatically approve.
  • Online platform that makes it accessible from anywhere without special equipment. Allows us to work remotely.
  • As a data analyst, I wish we could export their analytics to combine with our own internal data to make it richer.
  • It took a while to transition to our new accounting system, and was slightly difficult to get their team to work on customizations.
  • Sometimes the product has minor glitches that seem to resolve themselves within a few hours.
  • Sped up expense cycle.
  • More accurate expense reporting.
Due to the complexity that our AP and accounting department wanted, I wouldn't say it was terribly easy to set it up initially. We created a lot of custom rules and workflows for expense routing. I believe it's one of the more complex that CR has supported. That said, once it was done the logic was very specific, and changes from here are not so bad. It's also not too difficult to set up a new data feed or integration.
The most important integration is from Chrome River to our Accounting ERP. It took a fair amount of effort to get that stood up. Almost all customizations were completed by the Chrome River implementation team to export from CR in the format required by our ERP. That took a lot of effort, mostly because it seemed they would make a change but we wouldn't test it but once a week. So it was slow going. And there were a lot of scenarios to test that kept requiring code changes. It was much easier to create the feeds, like validation lists, to send to them from our side. Now that it's set up though, it is a very important part of our overall accounting environment.
I think the app and website are easy to use and navigate. The buttons are large enough and the process fairly clear. The only questions we get are usually on business specific rules; certain requirements on certain expense types.
The help documentation is well laid out and descriptive, with pictures. It answers most of my questions. For the technical issues that must be fixed by the Chrome River team, sometimes it just takes an email or 2 to get the problem resolved.
Chrome River is very good for large, complex expense processing workflows. You can customize it as much as you need or want - though simpler is usually better. If you have a distributed workforce and/or many people submitting expenses, the app and tools make it easier to get the receipts and expenses in a timely manner. It also allows processing outside of a single location and reduces paper waste. If your company is very simple or isn't geographically distributed, it may benefit you less.