Emburse Chrome River Good for Remote work; Test thoroughly and keep customizations simple
November 16, 2021
Emburse Chrome River Good for Remote work; Test thoroughly and keep customizations simple

Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with Emburse Chrome River
Chrome River is our Expense Reporting system. Many people have company expenditure cards, and those who don't can submit for reimbursement of allowable expenses. While our AP department is the head of the process and application, most people in the firm use it to enter expenses for themselves or on behalf of others. The biggest benefit in my opinion is its availability from anywhere, especially in a remote world. It is web-based and has an app, so it is easily accessible in a few ways. Its use allows us to quickly submit and process expense and reimbursement requests with a geographically dispersed team.
Pros
- CR Snap, a phone app that allows pictures of receipts with AI that recognizes expenses and enables submission of the expense at the point of expense.
- Business logic rules that can be customized as to how to route expenses for approval or automatically approve.
- Online platform that makes it accessible from anywhere without special equipment. Allows us to work remotely.
Cons
- As a data analyst, I wish we could export their analytics to combine with our own internal data to make it richer.
- It took a while to transition to our new accounting system, and was slightly difficult to get their team to work on customizations.
- Sometimes the product has minor glitches that seem to resolve themselves within a few hours.
- Sped up expense cycle.
- More accurate expense reporting.
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