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+ & - of E121
December 04, 2015

+ & - of E121

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Engage121

Engage121 is a good platform for the franchising industry. You can schedule content and it gets posted on multiple accounts at the same time. This helps keep content consistent as well as take some of the workload off of the different locations. It's a great product for publishing content and running campaigns.
  • Software updates quickly
  • Customer service with Engage121 is very quick
  • Uploading images after you start a post
  • Analytics could be better
  • Better customer service
  • Broader footprint in the social media realm
  • Manalto
Manalto is a platform that's identical to E121. One good thing about Manalto is the uploading images function. You can upload them anytime in the posting process.
It's not my decision to keep or use E121.
If you are in the franchising or multiple location industry, Engage121 could be very valuable and save a lot of time.

Engage121 Feature Ratings

9.0
Boolean keyword searches
9
Filtering out noise/spam
9
Sentiment analysis
9
Broad channel coverage
9
8.3
Content planning and scheduling
7
Audience targeting
8
Content optimization
9
Workflow management
9
9.0
Automated routing and prioritization
9
Customer interaction histories
9
Bulk actions
9
8.5
Lead generation
8
Content marketing
9
Paid media management
8
Campaigns and promotions
9
9.3
Twitter
9
Facebook
10
Google+
9
7.7
Campaign success analytics
8
Real-time tracking
7
Competitor analysis
8
9.0
Role-based user permissions & privileges
9
Mobile access
9