Engagor: complete tool, good support
August 12, 2015
Engagor: complete tool, good support
Score 8 out of 10
Vetted Review
Verified User
Software Version
Professional
Overall Satisfaction with Engagor
Our corporate communications [department0 uses Engagor to monitor all digital media and as an early warning system for potential crisis. Meanwhile the customer care department uses it to respond to customers' questions through our social media channels. The social media team also uses the insights to make reports.
- Monitoring: it takes some time to set up right, but once it's done Engagor detects all your searches.
- Respond to customers: allows your customer care to handle all questions in one place and measures performance of your team.
- insights provide lots of details, but it's difficult to exactly understand for non-experts what they all mean. Some are abstract for non-experts.
15 - Social media team, corporate communications, customer care, marketing dpt and HR.
- Better customer service.
- Better detection of potential crisis on social media which leads to avoiding the crisis or better managing it.
Engagor is the most complete tool for us and their great customer service is a big plus.