Epicor HCM review
Updated April 29, 2015
Epicor HCM review
Score 9 out of 10
Vetted Review
Verified User
Software Version
HCM 5.6
Modules Used
- Link
- Open Enrollment
- Employee Self Service
Overall Satisfaction with Epicor HCM
We use HCM in all of our offices worldwide (we are in 25 countries). We use the core functionality plus Employee Self Service, Open Enrollment, and Link. Employees are able to request time off through the system, and employees in the US can also use Open Enrollment for benefit selections. Managers also have access to view their employees, and run various reports.
- Epicor adds many enhancement requests made by its user base, and involves users in beta testing to ensure users get what they need
- The system is customizable by the Administrator, and those customizations carry forward to future versions without needing to be re-written, saving time and money
- The SQL database is easy to integrate with other internal systems
- The user interface is simple and easy to use
- Users can use an integrated ad-hoc query tool, which is very easy to use
- I wish the system recognized holidays when employees enter time off requests
- I wish that Open Enrollment did not require a two step process to submit choices to HR
- Using Request Time Off eliminates the need for paper or for emails when requesting time off and results in more accurate records
- Employee Self Service allows employees to update their own personal information (such as address, phone, personal email) which is then fed to payroll
- Link allows for feeds to various systems such as payroll and health carriers, resulting in more accurate records and less data entry
I have use Epicor HCM since 1997, and do not recall the products I used prior to that.
Epicor HCM (discontinued) Feature Ratings
Using Epicor HCM
1400 - Employees, Managers, Human Resources
2 - Organization, technical aptitude, attention to detail, global mindset
- Can work in a global environment
- Easy for the end users to use
- Can do complex reporting
- Using SQL, I have created over 1800 SQL scripts to audit for bad or missing data. I run this daily to look for data issues, and have the responsible person correct it
- At my last company, HCM fed data to over 30+ internal systems, and approx. 10 external vendors
- As HCM adds Country Specific Functionality, we will certainly take advantage of that, since we have offices in 25 countries
Evaluating Epicor HCM and Competitors
- Product Features
- Product Usability
- Vendor Reputation
I was not involved in the initial evaluation and selection process. The product was implemented in 1996 and I started working with it in 1997.
Epicor HCM Implementation
Change management was a minor issue with the implementation - I am answering my questions based on a major upgrade that we did in 2011 because I was not involved in the initial implementation in 1996 (I started in 1997). It is important to stick to the original implementation plan, and when encountering issues along the way, create a spreadsheet to list each issue, and prioritize each with high, medium, and low. High priority issues prevent going live and need to be addressed, regardless of scope creep. Medium are issues that are not ideal to live with but have a work around. Low priority issues are issues that would be a "nice to have" at some point.
- Adjusting management's expectation of what a reasonable timeframe for the project would be
- Determining how best to build custom reports. We first started building reports using the reporting model and quickly realized limitations and had to switch to stored proc based reports. This involved a lot of re-writing of reports, which added time to the project.
Epicor HCM Training
- In-person training
Epicor HCM Support
| Pros | Cons |
|---|---|
Quick Resolution Good followup Knowledgeable team Problems get solved No escalation required Immediate help available Support understands my problem Support cares about my success Quick Initial Response | None |
Yes - I have had serious bugs resolved with a patch within 1-2 months. Less serious are reviewed and often released with a future patch or put into the next version of the application.
When working on big projects, our rep has often worked nights and weekends to keep the project on deadline.
Using Epicor HCM
| Pros | Cons |
|---|---|
Like to use Easy to use Well integrated Consistent Quick to learn Convenient Feel confident using | None |
- Hire a Person
- Complete a Hire
- Terminate an Employee
- Request Time Off
- Employee Self Service
- Open Enrollment
Yes, but I don't use it
Epicor HCM Reliability
Relationship with Epicor
I was not there for the initial implementation but was able to negotiate a lower hourly rate for a major upgrade that we did.
As with anyone, you catch more flies with honey. They are all good people, many of whom have been there 15-20 years. Listen to their ideas and suggestions as they have been in the business for quite a long time.