EveryAction fails to deliver and their legal dept attemtps to stop us from reviewing, commenting on them!

EveryAction was the most comprehensive solution we could fine to automate interactions and followups and maintain a close relationship with our supporters. The platform is, honestly, incredible with just about anything you could think of. The problem is not the platform, in my opinion it's the company who owns it, Bonterra. They present themselves as a company that supports those who 'do good', along with slogans that ring the SJW bell. The company owns CyberGrants, EveryAction, Network for Good, and Social Solutions. We setup our account and the sales rep offered free on-boarding, training, and so we began configuring it for our org. We waited for the on-boarding team to reach out, but no one did. I finally reached out after the 2nd month to be informed that they were so backed up the training would not begin for several months and to read their docs! We moved forward, setup the system as needed and began learning all the nuances of it.. it's quite complex. Then, we received a bill... during our 'free' 90 days on-boarding. They refunded it but at this point, we did not see the support needed to continue and cancelled based on their breach of agreement by charging us w/o auth. Their legal department sent a cancellation doc for us to sign which legally barred us from writing reviews, etc!! We declined and asked them to edit the agreement, which they would not. We did NOT sign it and they would not provide any further confirmation the account was cancelled other than an email. Is that really supporting those that do go, or just chasing the buck and trying to gag those that have negative experiences!?

EA's overall performance in supporting it's users has had a very negative impact on our org. We spent countless hours researching, then negotiating with the EA sales rep - akin to buying from a used car lot. We FINALLY got them to agree to provide a 90 on-boarding window to allow us to use the system, train our team and they agreed to provide on-board training during that time - which never came to fruition. I believe they also illegally charged our card on file, without authorization, during that free on-boarding period due to a 'misunderstanding' between billing and sales! They MAKE automation software to handle things like this.. why is there a miss in their own org processes? Then it was a battle to get them to 1) refund it, and 2) cancel the agreement without requiring a gag agreement. Also, if you want to use a different payment processor, like stripe, etc. you have to use Paragon Sultions which adds it's own $100/year, other fees, % charges, etc..

I feel we would not evaluate EA and would have moved forward with another solution had users with a negative experience not been gagged by their civil right violating cancellation agreement

Yes, premium support (on-boarding, etc.) was included in the ridiculous price of $3588/year

During the initial sales process we receive prompt responses from the sales rep, only waiting for his 'manager to approve' certain terms we requested.